{"Version":"2019-10-30","StartAction":"bd520e55-dbf5-4a81-a928-2edd410b7aeb","Metadata":{"entryPointPosition":{"x":14.4,"y":14.4},"ActionMetadata":{"afc52077-6f09-4d31-acf6-af39ccf771ea":{"position":{"x":381.6,"y":241.6}},"efaae87c-4f76-4d94-aafe-0d45c60fb3f3":{"position":{"x":2104.8,"y":692}},"2f300102-d957-4b13-949a-b93708954128":{"position":{"x":1624.8,"y":430.4}},"df398920-661f-4640-8f90-edebe1a63064":{"position":{"x":1622.4,"y":239.2}},"bd520e55-dbf5-4a81-a928-2edd410b7aeb":{"position":{"x":66.4,"y":158.4}},"eb438112-2a8e-42c3-bb3c-944ec923f927":{"position":{"x":1872,"y":565.6},"parameters":{"TimeLimitSeconds":{"unit":1}},"timeoutUnit":{"display":"Seconds","value":"second"}},"3794e518-5a01-4033-925f-bed3733cbf25":{"position":{"x":102.4,"y":328},"parameters":{"EventHooks":{"CustomerRemaining":{"displayName":"Zendesk_ChatDisconnect_Flow"}}},"contactFlow":{"text":"Zendesk_ChatDisconnect_Flow","id":"arn:aws:connect:ap-southeast-2:243910111328:instance/cde3244d-b64e-4354-a37e-3313ac7ac852/contact-flow/c5a8da41-19d1-4213-99d4-f1548551332d"}},"caaf2d7b-6a30-45d6-98b3-2617ffae0c86":{"position":{"x":1376.8,"y":196}},"c3d9dd5c-c894-4211-9ed1-dc1619de225e":{"position":{"x":1340,"y":749.6}},"4fe9f9ff-46de-420c-a864-3877f32cc3fa":{"position":{"x":1108,"y":796.8}},"504ae875-a2d7-45bb-a94a-6a30213d789d":{"position":{"x":857.6,"y":542.4}},"25613dc5-6219-4e6a-b38b-6792d5fc7e11":{"position":{"x":1132,"y":152.8}},"1e1b45ca-0b5c-490c-8408-d02fb3560cab":{"position":{"x":336,"y":26.4},"conditions":[],"conditionMetadata":[{"id":"1cfc0a27-3518-4ca8-887c-e491c4912394","operator":{"name":"Equals","value":"Equals","shortDisplay":"="},"value":"CHAT"}]},"ae88c1a2-4872-4e71-8140-a40e80eb5451":{"position":{"x":638.4,"y":274.4},"parameters":{"QueueId":{"displayName":"BasicQueue"}},"queue":{"text":"BasicQueue"}},"4e15a857-eac8-4539-877e-2a12edc92ca8":{"position":{"x":601.6,"y":69.6}}},"Annotations":[],"name":"Zendesk_SampleFlow_Chat_NoLex","description":"Chat Demo including out of hours and at capacity handling","type":"contactFlow","status":"published","hash":{}},"Actions":[{"Parameters":{},"Identifier":"afc52077-6f09-4d31-acf6-af39ccf771ea","Type":"DisconnectParticipant","Transitions":{}},{"Parameters":{},"Identifier":"efaae87c-4f76-4d94-aafe-0d45c60fb3f3","Type":"DisconnectParticipant","Transitions":{}},{"Parameters":{"Text":"Sorry, there was an error while connecting you to one of our representatives. Please try again a bit later."},"Identifier":"2f300102-d957-4b13-949a-b93708954128","Type":"MessageParticipant","Transitions":{"NextAction":"eb438112-2a8e-42c3-bb3c-944ec923f927"}},{"Parameters":{"Text":"Sorry, due to increased demand we're unable to reply to chat straight away. Please try again a bit later."},"Identifier":"df398920-661f-4640-8f90-edebe1a63064","Type":"MessageParticipant","Transitions":{"NextAction":"eb438112-2a8e-42c3-bb3c-944ec923f927"}},{"Parameters":{"FlowLoggingBehavior":"Enabled"},"Identifier":"bd520e55-dbf5-4a81-a928-2edd410b7aeb","Type":"UpdateFlowLoggingBehavior","Transitions":{"NextAction":"3794e518-5a01-4033-925f-bed3733cbf25"}},{"Parameters":{"TimeLimitSeconds":"10"},"Identifier":"eb438112-2a8e-42c3-bb3c-944ec923f927","Type":"Wait","Transitions":{"NextAction":"efaae87c-4f76-4d94-aafe-0d45c60fb3f3","Conditions":[{"NextAction":"efaae87c-4f76-4d94-aafe-0d45c60fb3f3","Condition":{"Operator":"Equals","Operands":["WaitCompleted"]}}],"Errors":[{"NextAction":"efaae87c-4f76-4d94-aafe-0d45c60fb3f3","ErrorType":"NoMatchingError"}]}},{"Parameters":{"EventHooks":{"CustomerRemaining":"arn:aws:connect:ap-southeast-2:243910111328:instance/cde3244d-b64e-4354-a37e-3313ac7ac852/contact-flow/c5a8da41-19d1-4213-99d4-f1548551332d"}},"Identifier":"3794e518-5a01-4033-925f-bed3733cbf25","Type":"UpdateContactEventHooks","Transitions":{"NextAction":"1e1b45ca-0b5c-490c-8408-d02fb3560cab","Errors":[{"NextAction":"4fe9f9ff-46de-420c-a864-3877f32cc3fa","ErrorType":"NoMatchingError"}]}},{"Parameters":{},"Identifier":"caaf2d7b-6a30-45d6-98b3-2617ffae0c86","Type":"TransferContactToQueue","Transitions":{"NextAction":"2f300102-d957-4b13-949a-b93708954128","Errors":[{"NextAction":"df398920-661f-4640-8f90-edebe1a63064","ErrorType":"QueueAtCapacity"},{"NextAction":"2f300102-d957-4b13-949a-b93708954128","ErrorType":"NoMatchingError"}]}},{"Parameters":{"Text":"Sorry, you reached us outside of our operational hours, please contact us again tomorrow from 8:00 am – 8:00 pm. Thank you."},"Identifier":"c3d9dd5c-c894-4211-9ed1-dc1619de225e","Type":"MessageParticipant","Transitions":{"NextAction":"eb438112-2a8e-42c3-bb3c-944ec923f927"}},{"Parameters":{"Text":"Sorry, an unexpected technical error occurred. Please try again a bit later."},"Identifier":"4fe9f9ff-46de-420c-a864-3877f32cc3fa","Type":"MessageParticipant","Transitions":{"NextAction":"eb438112-2a8e-42c3-bb3c-944ec923f927"}},{"Parameters":{},"Identifier":"504ae875-a2d7-45bb-a94a-6a30213d789d","Type":"CheckHoursOfOperation","Transitions":{"NextAction":"4fe9f9ff-46de-420c-a864-3877f32cc3fa","Conditions":[{"NextAction":"25613dc5-6219-4e6a-b38b-6792d5fc7e11","Condition":{"Operator":"Equals","Operands":["True"]}},{"NextAction":"c3d9dd5c-c894-4211-9ed1-dc1619de225e","Condition":{"Operator":"Equals","Operands":["False"]}}],"Errors":[{"NextAction":"4fe9f9ff-46de-420c-a864-3877f32cc3fa","ErrorType":"NoMatchingError"}]}},{"Parameters":{"Text":"Please wait, one of our agents will be with you shortly."},"Identifier":"25613dc5-6219-4e6a-b38b-6792d5fc7e11","Type":"MessageParticipant","Transitions":{"NextAction":"caaf2d7b-6a30-45d6-98b3-2617ffae0c86"}},{"Parameters":{"ComparisonValue":"$.Channel"},"Identifier":"1e1b45ca-0b5c-490c-8408-d02fb3560cab","Type":"Compare","Transitions":{"NextAction":"afc52077-6f09-4d31-acf6-af39ccf771ea","Conditions":[{"NextAction":"4e15a857-eac8-4539-877e-2a12edc92ca8","Condition":{"Operator":"Equals","Operands":["CHAT"]}}],"Errors":[{"NextAction":"afc52077-6f09-4d31-acf6-af39ccf771ea","ErrorType":"NoMatchingCondition"}]}},{"Parameters":{"QueueId":"arn:aws:connect:ap-southeast-2:243910111328:instance/cde3244d-b64e-4354-a37e-3313ac7ac852/queue/1837697b-4a03-4e70-a828-0927f6f4746d"},"Identifier":"ae88c1a2-4872-4e71-8140-a40e80eb5451","Type":"UpdateContactTargetQueue","Transitions":{"NextAction":"504ae875-a2d7-45bb-a94a-6a30213d789d","Errors":[{"NextAction":"4fe9f9ff-46de-420c-a864-3877f32cc3fa","ErrorType":"NoMatchingError"}]}},{"Parameters":{"Text":"Hi, welcome to Zendesk demo chat flow."},"Identifier":"4e15a857-eac8-4539-877e-2a12edc92ca8","Type":"MessageParticipant","Transitions":{"NextAction":"ae88c1a2-4872-4e71-8140-a40e80eb5451"}}]}