Release Notes

Release 2.3

• Release 2.3.0 - Chat Functionality

Release 2.2 (March 2021)

• Media-less mode
• Multi-tab handling

Release 2.1 (Aug 2020)

• Connector App Use Cases - from Basic to Advanced
• Custom Contact Attributes Used in the Connector App
• Ticket Creation and Assignment
• Agent to agent transfer bug fix for customers using speech analysis