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Support & Feature Requests

AWS proactively advises customers when they identify your AWS account has one or more Lambda functions using a version of runtime which is being made end of support/end of life. As VoiceFoundry is advised at the same time as our customers using the application, we automatically raise a request to our development team to commence reviews of existing published code to ensure that any depricating version of runtime has been upgraded. Once VoiceFoundry publishes a new release via the Serverless Application Repository, customers are required to update the stack which was used to deploy the add-on services (which deployed the Lambda functions).

Upgrade instructions are published by AWS here

Support Requests

To receive support for this application, please raise a ticket via this Support Portal.

Support Hours are 8 am to 5 pm AEST/AEDT Monday to Friday.

Feature Requests

Product Enhancements are submitted to Zendesk on a monthly basis.

You can submit feature requests here

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