Support & Feature Requests
Happy holidays and an amazing 2025 ahead!
Please be informed that our offices will be closed from December 25 to January 5. During this period, only minimal support will be available.
AWS proactively advises customers when they identify your AWS account has one or more Lambda functions using a version of runtime which is being made end of support/end of life.
As VoiceFoundry is advised at the same time as our customers using the application, we automatically raise a request to our development team to commence reviews of existing published code to ensure that any depricating version of runtime has been upgraded. Once VoiceFoundry publishes a new release via the Serverless Application Repository, customers are required to update the stack which was used to deploy the add-on services (which deployed the Lambda functions).
Upgrade instructions are published by AWS here https://docs.aws.amazon.com/serverlessrepo/latest/devguide/serverlessrepo-how-to-consume-new-version.html
Support Requests
To receive support for this application, please raise a ticket via this Support Portal.
Support Hours are 8 am to 5 pm AEST/AEDT Monday to Friday.
Feature Requests
Product Enhancements are submitted to Zendesk on a monthly basis.
You can submit feature requests here